Terms and Conditions

Last Updated: 11/07/2025

Raahi Netradham (“we,” “our,” or “us”) welcomes you to our website www.raahinetradham.com. Please read these Terms and Conditions (“Terms”) carefully before accessing or using our website or any of our services including appointments, teleconsultations, and in-person clinical services. By using our platform, you agree to be bound by these Terms.

1. General

These Terms govern your access and use of our services, including appointment booking, teleconsultation, diagnostics, treatments, and access to information. Your use is also subject to our Privacy Policy.

Raahi Netradham may update these Terms from time to time. Your continued use of the website implies acceptance of the updated Terms. If you do not agree, please discontinue use of the services.

2. Eligibility

You must be 18 years or older to register or use our platform. By registering or booking a service, you confirm that you have the legal authority and capacity to enter into this agreement and that all information provided is accurate.

3. Use of Website and Services

You may access the website and content solely for personal, non-commercial use.
You shall not modify, reproduce, reverse-engineer, or exploit any content or features of the website.
You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.

4. Booking Teleconsultation and Appointments

While Raahi Netradham aims to facilitate timely appointments with healthcare providers, we do not guarantee availability or confirmation of any requested appointment.
We are not liable for cancellations, no-shows, delays, or rescheduling by doctors or facilities.
We are not responsible for the quality of treatment, medical advice, diagnosis, or negligence on the part of the healthcare providers.
You are advised to verify medical information independently and consult a registered practitioner for all health concerns.

5. Consent for Treatment and Data Processing

By registering or availing services, you consent to:

The collection, use, and processing of your personal data, health records, payment details, and contact information for registration, communication, service delivery, feedback, and compliance.
Use of your anonymized medical data for research and analytics to improve services.
Receiving transactional communications via SMS, WhatsApp, or email from Raahi Netradham.
Optional use of residual diagnostic samples or treatment data for non-commercial medical research, unless explicitly denied by you in writing.

6. Prohibited Use

You agree not to:

Upload or share any harmful, obscene, misleading, or illegal content.
Impersonate another person or misrepresent your identity.
Upload content violating third-party rights or applicable laws.
Violation of the above may result in termination of access and legal action.

7. Limitation of Liability

Raahi Netradham shall not be liable for:

Any direct or indirect loss, injury, or damages resulting from:
- Medical advice or services received through our platform.
- Delayed/cancelled appointments or unavailability of providers.
- Any third-party misuse of your data.
- Any healthcare-related outcomes, including but not limited to treatment failure, side effects, or complications.

All services are provided on an “as is” and “as available” basis without warranties of any kind.

8. Indemnity

You agree to indemnify and hold harmless Raahi Netradham, its doctors, staff, affiliates, and partners from any claims, liabilities, damages, or costs arising from:

Your use or misuse of the website/services.
Any inaccuracy in the information you provide.
Violation of these Terms or applicable laws.

Unauthorized use of payment instruments or impersonation.

9. Intellectual Property

All content on the website—logos, design, text, graphics, and software—is the property of Raahi Netradham. You may not use or reproduce any material without written consent.

10. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising out of these Terms or use of our services shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.

11. Contact Information

For questions, support, or grievances, please contact:
📧 contactus@raahinetradham.com

Welcome to RAAHI NETRADHAM, where excellence in eye care meets compassionate service. Located in the vibrant city of Dehradun, Uttarakhand, India, RAAHI NETRADHAM stands as a beacon of advanced eye care solutions and patient-centric approach.