At RaahiNetradham, we provide advanced intensive eye care services, ensuring optimal treatment and recovery for all patients.
This Privacy Policy explains how we at Raahi Netradham (collectively, “we,” “us,” or “our”, including our affiliates and group companies) collect, use, share, and process your information that you provide to us through your use of the website https://www.raahinetradham.com in the course of our provisioning of appointment booking, telemedicine services, and other services provided as defined in the Terms and Conditions to you.
Please use our Services only if you agree to the use of your information in accordance with the terms set out below.
Personal information is data that can be used to directly or indirectly identify you. This includes de-identified data that, when linked to other information available to us, could enable us to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated.
By using the website, scheduling or availing any Services, or clicking “I accept,” you confirm that you voluntarily provide us with personal information (including medical and financial information), and consent to its collection, use, and disclosure in accordance with this Privacy Policy. You also confirm that you are authorized to provide this information, including on behalf of third parties (e.g., a child or an employer).
When you register or sign up on our Website to use our Services, we may collect the following types of information:
We use your personal information for purposes including, but not limited to:
You can opt out of receiving promotional communications by emailing us at contactus@raahinetradham.com.
Our Website uses temporary cookies for technical administration, development, and user experience enhancement. These cookies do not store sensitive personal data. You may disable cookies via your browser settings, though doing so may impact functionality.
We may disclose or transfer your personal data to entities outside India, with your consent, for the purposes of providing services. These may include:
Service Providers – For hosting, data storage, customer service, analytics, payment processing, etc.
Business Affiliates – Including our group companies or partners under confidentiality obligations.
Mergers/Restructuring – In the event of mergers, acquisitions, reorganizations, or similar business events.
Law Enforcement – To comply with legal obligations or requests.
Others – To protect our rights, enforce our policies, prevent fraud, or protect our operations.
You have the following rights with respect to your personal data:
You may contact our Grievance Officer at contactus@raahinetradham.com to exercise your rights. We will respond within a reasonable timeframe.
We retain personal data for as long as necessary to provide Services or as required under applicable laws. We may retain de-identified data for research/statistics.
If you close your account, we may delete your data unless retention is required by law or for fraud prevention.
We implement reasonable technical, administrative, and physical safeguards to protect your data and ensure our partners do the same.
Your account password is confidential and not accessible by our administrators. Please log off after use and contact us immediately at contactus@raahinetradham.com if you suspect unauthorized access.
We are not responsible for unauthorized access or third-party misuse of your data unless directly caused by our negligence.
Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before using their services.
We may update this Privacy Policy from time to time. Continued use of our services after updates signifies your acceptance. If you disagree with the updated terms, discontinue use and contact us to close your account.
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